Definition, advantages & disadvantages of E-government
1. Understanding E-Government
E-Government is short for government electronics. E-Governtment is commonly known as e-gov, digital government, online government or transformation government.
E-Government is an effort to develop governance-based electronic governance. A management system and work process structuring in the government environment by optimizing the use of information and communication technology. Or E-Government is the use of information technology by the government to provide information and services for its citizens, business affairs, and other matters relating to government. e-Government can be applied to the legislative, judiciary, or public administration, to improve internal efficiency, deliver public services, or democratic governance processes.
There are three models of delivering E-Government, including:
a. Government-to-Citizen or Government-to-Customer (G2C)
Electronic governance and effective public administration is a one-way delivery of public services and information by the government to the community, Allows the exchange of information and communication between the community and the government
for example G2C: Tax online, job search, Social security services, personal documents (Birth and marriage certificates, Passport Application, Referral License), Immigration services,
Health services, Scholarships, disaster management.
b. Government-to-Business (G2B)
Are electronic transactions where the government provides various information needed for businesses to transact with the government. Leading to marketing products and services to the government to help the government become more efficient through improving business processes and electronic data management. The application that facilitates G2B and B2G interactions is the e-procurement system.
Examples: Corporate tax, Business opportunities, company registration, government regulations (Business Law), government auctions and sales, trademark patents, etc.
c. Government-to-Government (G2G)
Allows online communication and exchange of information between departments or government agencies through integrated databases.
Examples: Online consultation, legislative blogging, online education, integrated community service.
Benefits of E-Government for the people
1. Better service to the community. Information can be provided 24 hours, 7 days a week, without having to wait for the office to open. Information can be sought from the office, home, without having to physically come to the government office.
2. Enhancing relations between the government, business people and the general public. With transparency [transparency], it is hoped that relations between the various parties will be better. This openness eliminates mutual suspicion and resentment from all parties.
3. Community empowerment through information that is easily obtained. With sufficient information, the community will learn to be able to make their choices. For example, school data; the number of classes, student capacity, passing grades, etc., can be displayed online and used by parents to choose the right school for their children.
4. More efficient governance. For example, government coordination can be done through e-mail or even video confernce.
5. Information and Communication Tenology developed in government or what is called e-government makes it easier for the public to access government policies so that the program launched by the government can run smoothly.
6. e-government can also support more efficient governance, and can improve communication between the government and the business and industrial sectors.
7. The public can provide input on policies made by the government so that it can improve the performance of the government8. In addition to the attractive appearance and color combination, the information presented is very complete and up to date.
9. There is transportation information, foreign exchange information, and information about water levels.
10. This website covers many aspects such as law, religion, social and culture, business and business area, education, and so on.
11. All are open to government and society.
For a long time the issue of bureaucratic reform has become an interesting discourse, especially since the reform movement was rolled out which demanded improvements in all fields.
The demand to create a clean and authoritative government, free from KKN practices is increasingly intense. Today's society continues to demand to increasingly get better services. Changes in attitudes and community demands that tend to be drastic from passive, nerimo, to aggressive and selective are imperative for the government to anticipate immediately by implementing governance in a serious and directed manner.
Public services which have recently become a central issue have forced all parties, both state institutions and the public, to re-regulate their operations. Although the provision of public services is an obligation that must be carried out by the government as the organizer of the state, but the obligation to provide these services is still unable to provide satisfaction for the user community (Larasati, 2007: iii).
So in addition to e-government, what is needed is the concept of e-governance (e-govt) which is a form of e-business in the government sector. This refers to a process and structure aimed at providing public services electronically, both to the general public (citizens) and entrepreneurs (businesses).
From these two concepts, e-government can be concluded as the application of electronic devices in (1) interaction between the government and the community (citizens) and the government with business people, (2) the internal operations of the government. The interaction through electronic media is solely in the framework of facilitating and encouraging the creation of democratization and better governance.
The explanation of e-govt refers to the characteristics of good governance which require transparency and efficiency in governance. Good governance, which is translated as good governance or trustworthy government, is a concept that was born in line with the concepts of democracy, civil society, people's participation, human rights, and sustainable development.
With e-governance, it is crucial to realize good governance. Whoever is elected as The Next President of Indonesia, he is obliged to run the governmental wheels well, effectively and efficiently. The election is only one of the most important parts in the concession process that holds the mandate of the people's power after being elected, he must become the people's servant.